Accessibility Statement

What is digital accessibility?

Digital accessibility refers to a set of rules and best practices covering, in particular, functional, visual, technical and editorial aspects.

Compliance with these rules and best practices helps ensure that digital content (websites, mobile applications, PDF documents, etc.) is accessible to people with disabilities.

An accessible website enables users, for example, to:

  • Customize their display using the operating system and/or browser (adjusting text size, changing typography, modifying colors, stopping animations, etc.).
  • Navigate using assistive technologies such as screen readers or Braille displays.
  • Navigate without using a mouse, using only a keyboard, switches, or a touchscreen.
  • Access videos and audio content through subtitles and/or transcripts.

Digital accessibility commitment

Caisse d’Épargne is committed to making its websites (internet, intranet and extranet), mobile applications, software solutions and digital public interfaces accessible, in accordance with Article 47 of Law No. 2005-102 of 11 February 2005, and in line with the ambitions and commitments of the BPCE Group, of which it is a member.

Currently, the BPCE Group is implementing a programme to strengthen digital accessibility. One of its key components is the development of a multi-year accessibility plan for the period 2025–2027, shared by all Group entities.

As BPCE Solutions Informatiques is the main publisher of digital services, you may consult the 2025 Annual Digital Accessibility Action Plan – [BPCE SI].

This initiative forms part of the common framework and is implemented locally through a regional action plan.

In order to achieve the best possible results, accessibility is taken into account by all teams (functional and graphic design, development, content contribution, etc.) throughout the creation and maintenance of websites and mobile applications.

These teams are supported by Ideance, a company specializing in digital accessibility, notably for:

  • Awareness-raising and training actions on digital accessibility.
  • Advisory support and validation throughout the development of digital content.
  • Compliance audits against the RGAA (General Accessibility Improvement Framework).
  • Support in drafting legal documents (multi-year plan, action plan and accessibility statement).

Accessibility statement

This accessibility statement applies to the CENORBANK Belgium website.

Compliance status

This website is not compliant with the RGAA (General Accessibility Improvement Framework).

Feedback and contact

If you are unable to access any content or service on this website, you may contact us to be directed to an accessible alternative or to obtain the content in another format.

You may contact the digital accessibility reference service by describing your issue at the following email address:contact.accessibilite.digital@bpce.fr

Please do not include any confidential or personal information in your request.

Remedies

If:

  • You have identified one or more failures to comply with digital accessibility regulations on this website (accessibility issues, missing mandatory statements, etc.);
  • You have informed us of these issues;
  • You have not received a satisfactory response;

You may then:

Contact Arcom

To report one or more failures to comply with digital accessibility regulations, please use the contact form available on the Arcom website.

Refer the matter to the Defender of Rights

To assert your rights in relation to accessibility issues you have encountered, you may send a free letter (no postage required) to the following address:

Défenseur des droitsLibre réponse 7112075342 Paris CEDEX 07